Quality Admin Assistant- 5 Months FTC

Dunelm; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Dunelm in the United Kingdom is seeking a Quality Admin Assistant to support the quality team with day-to-day admin of product development. This role involves logging technical files, updating our internal portal, and assisting with investigations into product issues.

You'll work with product technologists and the technical team on sustainability-focused projects, and help with weekly data reporting and handling customer product inquiries.

Qualifications

• High degree of accuracy and attention to detail.
• Excellent verbal and written communication across levels.
• Analytical mindset with curiosity about how products are made.

Responsibilities

• Logging technical files and updating the internal portal.
• Investigating product issues with Product Technologists and logging actions.
• Supporting the Technical team on project work including sustainability.
• Logging customer complaints and product inspection requests with other teams.
• Assisting with weekly data reporting for Product Performance.

Skills

Attention to detail

Verbal and written communication

Analytical mindset

Prioritisation

Education

None

Tools

Excel

Job description

Overview

Home. There's no place like it. And there's no feeling like helping people create the joy of feeling truly at home. At Dunelm, that's what we do. We're the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and encouraging culture we've created makes this a place you'll feel right at home too.

Overview

Home. There's no place like it. And there's no feeling like helping people create the joy of feeling truly at home. At Dunelm, that's what we do. We're the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and encouraging culture we've created makes this a place you'll feel right at home too.

The Quality team manages the technical development of our product ranges, ensuring we are offering the best possible quality and value for the customer. To ensure products meet ethical, quality, legal and safety standards that exceed customer expectations.

The Quality team works closely with all major stakeholders in the commercial team, from buying to merchandising, digital and web teams, packaging and sustainability.

We are seeking a Quality Admin Assistant to support our team with the day-to-day admin of our product development. This role will involve working with our Product Technologists to ensure we have a detailed log of our compliance, technical files & customer product investigations.

This role is ideal for someone with excellent administrative skills and a strong interest in organisation and efficiencies.

What you'll be doing

• Supporting the team with logging technical files and updating the technical files to our internal portal.
• Working with the Product Technologists to investigate product issues, implement and log correct actions.
• Working with the Technical team to help support on project work, including sustainability focuses.
• Working with the Product performance team and the Customer Care team to log customer complaints, poor reviews and product inspection requests.
• Supporting the Product performance team in weekly data reporting.

What we'll look for in you

• High degree of accuracy.
• Excellent Microsoft Office, specifically Excel.
• Good verbal and written communication skills and will be able to communicate with people at all levels
• Ability to prioritise workload, make things happen and take initiative.
• Naturally analytical person who will want to understand how products are made and how they work and perform.