QSR Assistant GM: Lead Service & Team Excellence

SSP; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Colleague discount up to 50%

Friends & Family discount 20%

Access to digital GPs, 24/7 helpline

Wellbeing support

Family-friendly leave

Networks for inclusion (Neurodiversity

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP is seeking an inspirational Assistant General Manager to lead daily operations and support the General Manager. You will drive exceptional customer service, uphold brand quality and safety, and mentor the team to excel.

In this role, you’ll be passionate, adaptable, and resilient, with proven team leadership and a track record in quick-service retail. The position offers a competitive salary and a range of employee benefits.

Qualifications

• Proven leadership and experience guiding a team.
• Strong customer service orientation and problem-solving skills.
• Ability to maintain brand quality and safety standards.
• Excellent communication and coaching abilities.

Responsibilities

• Support the General Manager and lead the team to deliver exceptional customer service.
• Maintain the highest standards of brand quality and safety for customers and staff.
• Inspire and mentor the team to deliver outstanding service and loyalty.
• Set an example of excellent service and adapt to changing situations.

Skills

Team leadership

QSR experience

Customer service

Operational excellence

Communication

Job description

SSP is seeking an inspirational Assistant General Manager to lead daily operations and support the General Manager. You will drive exceptional customer service, uphold brand quality and safety, and mentor the team to excel.

In this role, you’ll be passionate, adaptable, and resilient, with proven team leadership and a track record in quick-service retail. The position offers a competitive salary and a range of employee benefits.