Assistant General Manager: Food & Travel Ops Leader

Ssp Group; England; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Colleague discount

Friends & Family discount

Flexible working

Management bonus scheme

Access to digital GPs

Wellbeing support and family-friendly

Networks and diversity support

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP Group is seeking an inspirational Assistant General Manager to join our team. You will support your manager to deliver exceptional customer service and operational excellence, mentoring the team and upholding brand standards.

The role requires strong leadership, effective communication, and a proven track record in QSR environments. You will lead by example, ensure safety and service quality, and help the team achieve loyalty and efficiency across busy service periods.

Qualifications

• Proven experience in leading a team in the QSR sector.
• Strong customer service focus and ability to train staff.
• Excellent communication and adaptability under pressure.

Responsibilities

• Support the General Manager and lead by example.
• Maintain brand quality and safety standards for customers and team.
• Inspire the team to deliver outstanding service and loyalty.
• Mentor and train staff to grow and excel.
• Lead by example in service skills and customer care.
• Communicate clearly and effectively across the team.
• Be adaptable and resilient in changing situations.
• Previous QSR experience is required.

Skills

Leadership

Mentoring

Customer service

Communication

Job description

SSP Group is seeking an inspirational Assistant General Manager to join our team. You will support your manager to deliver exceptional customer service and operational excellence, mentoring the team and upholding brand standards.

The role requires strong leadership, effective communication, and a proven track record in QSR environments. You will lead by example, ensure safety and service quality, and help the team achieve loyalty and efficiency across busy service periods.