Quality & Compliance Executive

Content Guru; Bracknell; On-site; GBP 30,000 - 50,000; Full time

Job summary

Content Guru, a leading provider of cloud Customer Experience solutions, is seeking a Quality & Compliance Executive at their Bracknell office. This pivotal role involves ensuring the business's compliance with standards and regulations across various departments and maintaining audit readiness.

The ideal candidate will possess strong organisational and communication skills, experience in coordinating compliance activities, and a proactive approach to problem-solving. The position also requires managing ISO certifications, coordinating training activities, and supporting continuous improvement initiatives.

Qualifications

• Strong experience in a coordination or administration role.
• Experience supporting or managing ISO certifications or similar.
• Excellent organisational skills with the ability to manage competing priorities.

Responsibilities

• Establish and maintain the Group Compliance and Regulatory Calendar.
• Coordinate compliance activities across departments.
• Track evidence and documentation for compliance standards.

Skills

Organisational skills

Communication skills

Problem solving

Negotiation skills

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Office

Job description

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a highly organised and proactive Quality & Compliance Executive to join our team. If you have a strong eye for detail, enjoy coordinating processes across multiple teams, and are passionate about maintaining high standards of compliance and continuous improvement, we’d love to hear from you.

What we are looking for...

We’re seeking a motivated and collaborative professional to support the Group’s quality, environmental, security, and privacy certifications, alongside wider regulatory compliance requirements. You’ll play a key role in ensuring the business remains audit-ready at all times, supporting internal processes and helping maintain the standards that underpin our world-class services.

The successful candidate will be confident working across departments, coordinating compliance activities, maintaining documentation, and supporting colleagues with training and awareness initiatives.

Location

This role is based in our head office in Bracknell, UK.

Key responsibilities of the role

Compliance & Process Management

• Establish and maintain the Group Compliance and Regulatory Calendar
• Coordinate compliance activities and ensure departments are aware of key requirements and deadlines
• Support the development, agreement, and documentation of company processes and procedures
• Track evidence and documentation to ensure ongoing compliance with internal and external standards
• Coordinate audits of key business processes and procedures
• Support colleagues in understanding and meeting information security, privacy, quality, and environmental requirements

ISO Certifications & Audit Coordination

• Coordinate and support the maintenance of ISO and other certifications (such as SOC2) including ISO 9001, ISO 14001, ISO 22301, ISO 27001, and PCI-DSS
• Liaise with external certification bodies and coordinate audit schedules
• Ensure the business remains prepared for any and all external audits
• Arrange and participate in certification review meetings
• Maintain clear and engaging communication across the business regarding audit readiness and compliance requirements

Risk & Continuous Improvement

• Coordinate internal risk registers and risk meetings
• Proactively identify and elevate compliance risks to management
• Support the development of a culture of continuous improvement across the business
• Help implement pragmatic and effective processes that maintain compliance while supporting operational efficiency

Training & Awareness

• Coordinate training and awareness activities relating to quality, security, environmental, and privacy standards
• Work closely with the People team to ensure colleagues receive appropriate compliance-related training and updates

About You

• Bachelor’s degree or equivalent professional experience
• Strong experience in a coordination or administration role
• Experience supporting or managing ISO certifications or similar and/or compliance frameworks
• Excellent organisational skills with the ability to manage competing priorities and deadlines
• Strong communication and interpersonal skills
• A proactive and detail-oriented approach to problem solving
• Good negotiation and influencing skills
• Strong Microsoft Office skills
• Experience in internal auditing, continuous improvement initiatives, or delivering training is desirable
• Experience within IT, telecoms, or technology environments is advantageous

About The Company

Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With offices in the UK, Germany, Japan, Greece, Australia, the Netherlands, Portugal, and the US our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, anytime, anywhere.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.