QA Analyst: Proactive Claims Quality & Client Impact

Reserv; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Reserv is seeking an experienced QA Analyst to join our Quality Assurance team. This strategic, client-facing role focuses on identifying systemic issues before they impact customers through hypothesis-driven audits and root cause analysis.

You will partner with account management, conduct targeted reviews across lines of business and exposures, and present clear recommendations to leadership. The role suits investigators with claims expertise seeking tangible business impact.

Responsibilities

• Proactive Issue Identification: Find problems before clients do by conducting strategic target audits across accounts, lines of business, and exposures
• Hypothesis-Driven Investigations: Develop and test hypotheses about potential quality issues, then execute detailed audits to validate findings
• Strategic Analysis: Conduct deep-dive, exposure-specific, LOB-specific, and client-specific reviews that require seasoned claims judgment
• Account Partnership: Participate in account management calls, discuss client expectations, and serve as a trusted quality advisor
• Root Cause Analysis: Lead root cause investigations with leadership teams, present findings with clear recommendations and action plans
• Accountability & Escalation: Follow through to ensure action plans are executed; escalati

Job description

Reserv is seeking an experienced QA Analyst to join our Quality Assurance team. This strategic, client-facing role focuses on identifying systemic issues before they impact customers through hypothesis-driven audits and root cause analysis.

You will partner with account management, conduct targeted reviews across lines of business and exposures, and present clear recommendations to leadership. The role suits investigators with claims expertise seeking tangible business impact.