Public Transport Support Officer

Kent County Council; Aylesford; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Work-life balance

Employee rewards & benefits

Job summary

Kent County Council is seeking a Public Transport Support Officer to provide administrative support within the Public Transport Planning and Operations Team in Aylesford. You will build relationships with suppliers, clients, and stakeholders, while contributing to a busy, people-focused environment.

The role offers a 37-hour week with a mix of home and office-based work and a strong commitment to work-life balance.

Qualifications

• Organised and proactive with ability to manage own workload.
• Passionate about delivering high-quality services to the public.
• Interested in transport and how it supports communities.
• Effective communicator across a variety of stakeholders.
• Experience in customer service and handling challenging situations.
• Comfortable working in a fast-paced environment.

Responsibilities

• Stakeholder communications.
• Managing the impact of road closures.
• Arranging bus stop suspensions.
• Production and distribution of bus passes.
• Managing team and department mailboxes.
• Coordinating and providing responses to routine correspondence.
• Assisting the Mainstream Schools transport Team.

Skills

Organisation

Proactivity

Communication

Customer service

Stakeholder liaison

Job description

Public Transport Support Officer

Role Responsibility

At Kent County Council, we have ambitious plans to improve the lives of our 1.6 million residents. Delivering for a county of this size means tackling complex challenges, offering varied and rewarding work, and constantly striving to improve how we do things. That's where you come in.

By joining one of the largest local authorities in the UK, you'll play a key role in supporting both children and adults across Kent-while developing your own career in the process.

As a Public Transport Support Officer, you will provide general administrative support across the Public Transport Planning and Operations Team, working closely with a wide range of internal and external partners. Building positive relationships with suppliers, clients, and stakeholders will be central to your success.

This is a highly varied role where no two days are the same.

Key responsibilities include:

• Stakeholder communications,
• Managing the impact of road closures
• Arranging bus stop suspensions
• Production and distribution of bus passes
• Managing team and department mailboxes
• Coordinating and providing responses to routine correspondence.
• Assisting the Mainstream Schools transport Team

To succeed in this role, you will be:

• Organised, proactive, and able to manage your own workload
• Passionate about delivering high-quality services to the people of Kent
• Interested in transport and how it supports communities
• An effective communicator, confident dealing with a variety of stakeholders
• Experienced in customer service, with the ability to handle challenging situations
• Comfortable working in a fast-paced environment

In return, you'll benefit from:

• A strong work-life balance
• Access to a range of employee rewards and benefits
• A supportive team environment based in Aylesford

You will work a 37-hour week, typically between 08:00 and 17:00. The role has flexible working arrangements, including a mix of home and office-based work.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information, please contact:

Steve Benjamin - 03000 413531 / [e-mail]

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.