Transport Operations Support Officer

Warwickshire County Council; Warwick; On-site; GBP 22,000 - 26,000; Full time

Job summary

Warwickshire County Council is seeking a Transport Operations Support Officer to join the Transport Delivery team. You will respond to parents, schools and operators by phone or email, providing information on Home to School Transport and following up as needed.

You will also assist with operator training, DBS checks and monitoring contractor compliance and performance, helping ensure timely and accurate administrative support for critical services.

Qualifications

• Experience in administration or customer service.
• Ability to handle queries by phone or email regarding transport services.
• Familiarity with DBS checks and contractor compliance is a plus.

Responsibilities

• Respond to queries via phone or email about Home to School Transport.
• Provide information and follow up on transport-related matters.
• Support operator training, DBS checks, and contractor compliance and performance.

Skills

Administrative experience

Customer service

Job description

About the Team

Transport Delivery is responsible for arranging and managing contracts that transport children, young people, and vulnerable adults to and from their school, college, and daycare establishments.

About the Role

The Transport Operations Support Officer role is one of two positions that support the work of the team, This post includes the provision of information in response to queries and issues raised by phone or email relating to Home to School Transport by parents, transport operators and schools. Also includes following these matters up where appropriate.

Provides administrative support for other functions including (but not limited to) operator training and DBS, and contractor compliance and performance

Key Requirements

If you have administrative / customer service experience and would like to be part of a friendly team working together to make sure the needs of some of Warwickshire’s most vulnerable young people and adults are met, this might be the opportunity for you.

For further information please see the Job Description and Person Specification.

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Closing date: Midnight on 15 October

Interview date: 22nd/23rd October

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more