Public Services UX Researcher & Designer — Accessible, Impactful

Police Scotland; Glasgow; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

28 days annual leave

Local government pension scheme

Ongoing training

Career progression

Wellbeing support

Job summary

Police Scotland is seeking a user experience researcher and designer to plan and conduct research with users of police services. You will join a team of content designers, service designers, communications, and developers to improve accessible and inclusive services used by communities across Scotland.

You will work on high-impact projects that help millions of people, turning research into clear user journeys and prototypes, while applying accessibility standards and collaborating in a

Responsibilities

• Plan, recruit, and conduct user interviews, workshops, and testing
• Analyse research data to identify user pain points, patterns and opportunities
• Translate research findings into user flows, wireframes, and prototypes
• Work in a multidisciplinary team
• Take complex services and create clear user journeys
• Use accessibility standards and best practice

Job description

Police Scotland is seeking a user experience researcher and designer to plan and conduct research with users of police services. You will join a team of content designers, service designers, communications, and developers to improve accessible and inclusive services used by communities across Scotland.

You will work on high-impact projects that help millions of people, turning research into clear user journeys and prototypes, while applying accessibility standards and collaborating in a