User Experience Researcher and Designer

Police Scotland; Glasgow; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

28 days annual leave

Local government pension scheme

Ongoing training

Career progression

Wellbeing support

Job summary

Police Scotland is seeking a user experience researcher and designer to plan and conduct research with users of police services. You will join a team of content designers, service designers, communications, and developers to improve accessible and inclusive services used by communities across Scotland.

You will work on high-impact projects that help millions of people, turning research into clear user journeys and prototypes, while applying accessibility standards and collaborating in a

Responsibilities

• Plan, recruit, and conduct user interviews, workshops, and testing
• Analyse research data to identify user pain points, patterns and opportunities
• Translate research findings into user flows, wireframes, and prototypes
• Work in a multidisciplinary team
• Take complex services and create clear user journeys
• Use accessibility standards and best practice

Job description

We're looking for a user experience researcher and designer. You'll be someone who can plan and design research with users. You'll be able to find out what people need when using police services.

You'll be part of a team of content designers, service designers, communications, and developers.

This is an opportunity to work on:

• services used by millions of people
• content that supports people in the hardest moments of their life
• making police service more accessible and inclusive

Key Responsibilities

• Plan, recruit, and conduct user interviews, workshops, and testing
• Analyse research data to identify user pain points, patterns and opportunities
• Translate research findings into user flows, wireframes, and prototypes
• Work in a multidisciplinary team
• Take complex services and create clear user journeys
• Use accessibility standards and best practice

Why join us?

• Competitive salary with annual increments
• Full-time or part-time shift patterns
• 28 days annual leave and 6 public holidays (increases with service)
• Local government pension scheme for long-term security
• Ongoing training to develop your skills
• Opportunities for career progression and professional growth
• Comprehensive wellbeing support and dynamic work environment
• Exclusive discounts and savings through our rewards and benefits network

Every role in Police Scotland plays a part in Keeping People Safe.

This is an opportunity to join a national organisation serving communities across Scotland, where integrity, fairness and respect are at the heart of everything we do.

Police Scotland serves over 5 million people across Scotland's cities, towns, rural and island communities.

Our 2030 vision is for safer communities, less crime, supported victims and a thriving workforce. We are committed to equality, human rights and building a workforce that reflects the communities we serve.