Public Services Admin & Social Media Support

CITY OF LINCOLN COUNCIL; Lincoln; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Employee discount

Health & Wellbeing

Sustainable travel options

Job summary

The City of Lincoln Council are seeking a Community Services Support Assistant to join the Community Services team in Lincoln. The role involves a broad range of customer services and administrative duties to support a multi-skilled street scene services team.

Key responsibilities include handling invoices, maintaining websites and social media, organizing correspondence and meetings, and keeping filing systems up to date.

Qualifications

• Experience of working in a front-end public service delivery environment.
• Be able to demonstrate the use of social media from a corporate perspective.
• Experience of handling sensitive and confidential data.
• Possess at least 6 months practical Customer Services or office skills.
• NVQ related to Customer Care or / either relevant NVQ stage 3 Business Admin or similar.

Responsibilities

• Undertake general administrative tasks as directed by the Community Services Manager.
• Check contractor invoices and allocate charges to the correct cost codes; inform the Service Manager of discrepancies.
• Monitor and maintain the sections' websites and social media; respond as instructed.
• Organise and send out standard letters and manage daily post distribution.
• Provide general support to the Community Services team including arranging meetings, minutes, and agenda.
• Maintain filing and archive systems and electronic storage of information.

Skills

Front-end public service delivery

Social media management

Handling confidential data

Customer service experience

Office skills

Education

NVQ Customer Care

NVQ Level 3 Business Admin

Job description

The City of Lincoln Council are seeking a Community Services Support Assistant to join the Community Services team in Lincoln. The role involves a broad range of customer services and administrative duties to support a multi-skilled street scene services team.

Key responsibilities include handling invoices, maintaining websites and social media, organizing correspondence and meetings, and keeping filing systems up to date.