Customer Services Adviser (Fixed Term)

CITY OF LINCOLN COUNCIL; Lincoln; On-site; GBP 26,000 - 28,000; Part time

Benefits offered by this job

Flexible working options

Generous annual leave

Employee discount scheme

Health and Wellbeing support

Sustainable travel options

Job summary

City of Lincoln Council is seeking a Customer Services Adviser to assist residents across telephone, email and face-to-face channels. You will support services including Housing Rents and Repairs, Revenues and Benefits, Housing Solutions and Homelessness, Refuse and Environmental Health.

Ideal candidates have a strong customer focus, work well in a multi-skilled team, and deliver high standards in a fast-paced environment.

Qualifications

• Experience in customer services and delivering high standards in a fast-paced environment.
• Ability to work within a multi-skilled team and provide effective support to colleagues and customers.
• Strong communication skills and a professional approach to inquiries and issues.

Responsibilities

• Deal with queries from customers and stakeholders across a range of Council services.
• Provide advice and support to help continually improve the service delivered to customers and stakeholders.

Skills

Customer service

Teamwork

Communication

Problem-solving

Tools

Microsoft Office

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference R0002092 Date posted 25/08/2026 Application closing date 08/09/2026 Location Lincoln Salary Career Grade: S1c - S4 (£25,948.92 - £28,288 FTE) Package Fixed Term for 24 Months Contractual hours 25 Basis Part time Job category/type Customer Services Attachments JDPS - Customer Services Adviser.doc Information for Applicants 2026.docx

An exciting opportunity has arisen to join the Customer Services team at the City of Lincoln Council as a Customer Services Adviser. In this varied and rewarding role, you will support customers across multiple contact channels, including telephone, e-mail, and face‑to‑face interactions. Our team provides services covering Housing Rents and Repairs, Revenues and Benefits, Housing Solutions and Homelessness, Refuse and Environmental Health, as well as main reception and switchboard duties.

We are seeking candidates who can demonstrate a strong customer focus, work effectively within a multi‑skilled team, and deliver a high standard of service in a fast‑paced environment. Proficiency in Microsoft Office applications is essential.

We welcome enthusiastic, organised, and efficient individuals with a passion for helping customers and contributing positively to our service delivery.

This is a career‑graded position, starting at £25,948.92 FTE per annum, rising to £26,020 – £26,077 FTE upon successful completion of a skillset competency test, and further increasing to £26,518 – £28,288 FTE once two skillsets have been achieved.

Key responsibilities

• Work under the general direction of one of the Customer Services Team Leaders to deal with queries received from customers and stakeholders across a range of Council services.
• Provide advice and support to the Customer Services Team Leaders to help continually improve the service provided to customers and stakeholders.

Benefits we offer

• Flexible working options / flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Employee online discount scheme (including cinema, retail/supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable travel options (tax‑free bike scheme and discounted City parking).

All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. This role also requires a basic DBS check.

Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.