Community Services Support Assistant

CITY OF LINCOLN COUNCIL; Lincoln; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Employee discount

Health & Wellbeing

Sustainable travel options

Job summary

The City of Lincoln Council are seeking a Community Services Support Assistant to join the Community Services team in Lincoln. The role involves a broad range of customer services and administrative duties to support a multi-skilled street scene services team.

Key responsibilities include handling invoices, maintaining websites and social media, organizing correspondence and meetings, and keeping filing systems up to date.

Qualifications

• Experience of working in a front-end public service delivery environment.
• Be able to demonstrate the use of social media from a corporate perspective.
• Experience of handling sensitive and confidential data.
• Possess at least 6 months practical Customer Services or office skills.
• NVQ related to Customer Care or / either relevant NVQ stage 3 Business Admin or similar.

Responsibilities

• Undertake general administrative tasks as directed by the Community Services Manager.
• Check contractor invoices and allocate charges to the correct cost codes; inform the Service Manager of discrepancies.
• Monitor and maintain the sections' websites and social media; respond as instructed.
• Organise and send out standard letters and manage daily post distribution.
• Provide general support to the Community Services team including arranging meetings, minutes, and agenda.
• Maintain filing and archive systems and electronic storage of information.

Skills

Front-end public service delivery

Social media management

Handling confidential data

Customer service experience

Office skills

Education

NVQ Customer Care

NVQ Level 3 Business Admin

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

The City of Lincoln Council are currently looking for a Community Services Support Assistant to join the Community Services team. The postholder will be responsible for undertaking a broad range of customer services and administrative duties consistent with supporting the work of a multi-skilled team providing street scene services.

Key responsibilities:

• To undertake general administrative tasks as directed by the Community Services Manager.
• To undertake checking of contractor invoices and allocating charges to the appropriate cost codes and informing the Service Manager of any discrepancies.
• To monitor and maintain the sections’ various web site/s and social media outlets, ensuring they are up to date and relevant, and responding as / when instructed.
• To organise and send out standard letters and the daily recording and distribution of incoming post.
• Provision of a general support service to the Community Services team including assistance with arrangements for meetings, preparation of minutes and agenda, typing, minute taking, and other general administrative duties.
• Maintenance of all filing systems, archive systems and electronic storage of information as required.

The successful candidate will be able to demonstrate:

• Experience of working in a front-end public service delivery environment.
• Be able to demonstrate the use of social media from a corporate perspective.
• Experience of handling sensitive and confidential data.
• Possess at least 6 months practical Customer Services or office skills.
• NVQ related to Customer Care or / either relevant NVQ stage 3 Business Admin or similar.

Benefits we offer:

• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).

For an informal discussion, please contact Will Paul (Waste & Cleansing Team Leader) on [e-mail] or 01522873408.

All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period.

Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.