23802 - Team Leader

Ministry of Justice; Birmingham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Ministry of Justice in Birmingham is seeking an experienced Team Leader to manage a frontline or administrative team within HMCTS operations. You will coach and develop staff, drive performance, and ensure delivery of key priorities while maintaining excellent service levels.

The role is based in the Residential Property Chamber, requires strong organisational and communication skills, and a collaborative approach to stakeholder engagement.

Qualifications

• Ability to lead, motivate, coach and develop others to thrive in their role.
• Strong organisational skills to prioritise and manage work to deliver outstanding service.
• Excellent communication skills and ability to engage with a wide range of stakeholders.
• Ability to analyse data to improve performance and make informed decisions.
• Proficient in using IT and learning new systems.

Responsibilities

• Lead and develop the team to deliver business objectives and excellent admin support.
• Ensure delivery of local, regional and national priorities with strong performance management.
• Provide outstanding customer service to service users and stakeholders.
• Coach the team and manage attendance, performance, and recognition.

Skills

Leadership

Coaching

Communication

Data analysis

IT proficiency

Job description

Proud to serve. Proud to keep justice going.

Our Team Leaders in HMCTS National Services play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users and key stakeholders.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be part of the management team at Residential Property Chamber in Birmingham. Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities.

As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate them to succeed, using real time coaching to develop your team. You will create a sense of purpose, recognising successes and managing performance to deliver results and achieve key performance outcomes, ensuring exceptional service for every user.

Please refer to the role profile attachment to understand more about this key leadership position.

Essential knowledge, skills and experience

Ability to lead, motivate, coach and develop others to have the skills, confidence and experience to thrive in their role.

Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.

Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.

Able to manage difficult and challenging situations and resolve problems swiftly and professionally.

Confident in analysing data to make informed decisions to improve and maintain performance.

Ability to use IT and learn new systems.

Lead criterion at application stage: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insight through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week Monday – Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.