Public Service Customer Adviser (12-Month Contract)

Wollborg Michelson Personnel Service Inc; Shrewsbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Shropshire Council is seeking a Customer Service Advisor on a fixed-term contract of 12 months. You will be at the heart of our service, helping members of the public with enquiries about a wide range of council services.

Each call is unique, and you will listen, ask the right questions and provide clear information, aiming to resolve issues at the first point of contact. You will join a busy, supportive team, handling calls in real time, updating council systems and ensuring complex or urgent

Qualifications

• Clear communication and the ability to explain information to diverse customers.
• Active listening and problem solving to resolve enquiries at the first point of contact.
• Experience in a contact centre or public-facing environment is desirable.
• Comfort using multiple digital systems while speaking with customers.

Responsibilities

• Handle customer calls and provide accurate information.
• Update council systems during interactions.
• Ensure enquiries are resolved at first contact where possible.
• Escalate complex or urgent matters to the appropriate service.

Skills

Communication skills

Active listening

Public-facing experience

Digital systems familiarity

Calm under pressure

Attention to detail

Team collaboration

Job description

Shropshire Council is seeking a Customer Service Advisor on a fixed-term contract of 12 months. You will be at the heart of our service, helping members of the public with enquiries about a wide range of council services.

Each call is unique, and you will listen, ask the right questions and provide clear information, aiming to resolve issues at the first point of contact. You will join a busy, supportive team, handling calls in real time, updating council systems and ensuring complex or urgent