Public Service Advisor - First-Contact Solutions

SHROPSHIRE COUNCIL; Shrewsbury; On-site; GBP 19,000 - 23,000; Full time

Job summary

SHROPSHIRE COUNCIL is seeking a Customer Service Advisor to be at the heart of frontline support. You will help members of the public with enquiries across a wide range of council services, listening carefully and providing clear, accurate information to resolve issues at the first point of contact wherever possible.

You will use several digital systems, stay calm under pressure and work as part of a busy, supportive team.

Qualifications

• Experience in customer service or contact centre.
• Clear communication skills with the ability to explain information simply.
• Calm, professional and respectful when dealing with sensitive or urgent enquiries.

Responsibilities

• Handle enquiries from the public across a wide range of council services.
• Use several digital systems to update records and case notes.
• Refer more complex issues to the appropriate team and ensure timely resolution.

Skills

Communication

Active listening

Public service

Multitasking

Attention to detail

Job description

SHROPSHIRE COUNCIL is seeking a Customer Service Advisor to be at the heart of frontline support. You will help members of the public with enquiries across a wide range of council services, listening carefully and providing clear, accurate information to resolve issues at the first point of contact wherever possible.

You will use several digital systems, stay calm under pressure and work as part of a busy, supportive team.