Public Service Admin & Records Specialist

Carrington Blake Recruitment; Wales; On-site; GBP 21,000 - 25,000; Full time

Job summary

Flintshire County Council is seeking a reliable Business Support Assistant to join its Social Services team. The role focuses on handling enquiries, document management, and supporting administrative tasks across a busy office.

You will input data, prepare documents, organize meetings, and help maintain web content, with a proactive approach to improving services and maintaining confidential information.

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and customer service, professional handling.
• Good working knowledge of Word, Excel and Outlook.
• Ability to prioritise workloads and meet deadlines in a busy office.
• Experience maintaining accurate records and handling confidential information.
• Ability to build positive relationships with colleagues, managers and customers.
• Flexible, proactive approach and willingness to improve services.
• Understanding of data protection and confidentiality policies.

Responsibilities

• Respond to customer enquiries by telephone and in person.
• Input and maintain information across corporate systems.
• Manage electronic and paper records; scanning, filing and archiving.
• Prepare letters, reports, spreadsheets, and presentations using Office.
• Maintain information on internal and external websites.
• Organise meetings, training sessions and events.
• Provide admin support for statutory meetings, including minutes.
• Process purchase orders and invoices; respond to queries.
• Maintain stationery and office equipment supplies.
• Prioritise daily tasks and suggest process improvements.

Skills

Administrative skills

Customer service

Microsoft Office

Organisational skills

Communication skills

Education

NVQ Level 3 in Business Administration

Tools

Microsoft Word

Excel

Outlook

Job description

Flintshire County Council is seeking a reliable Business Support Assistant to join its Social Services team. The role focuses on handling enquiries, document management, and supporting administrative tasks across a busy office.

You will input data, prepare documents, organize meetings, and help maintain web content, with a proactive approach to improving services and maintaining confidential information.