Public Sector Software & Product Trainer

Civica; Dudley Wood; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Affinity Groups

Bounty Bonus

Job summary

Join Civica's Elections and Democracy team as Software and Product Trainer, helping local authorities maximise Civica’s electoral software. You'll design and deliver engaging training across e-learning, Teams and in-person sessions, create guides and exercises, and support customers with product questions while staying current with electoral services and legislation.

This role involves collaborating with the Xpress Support team and presenting at user groups and conferences to share best

Qualifications

• Experience delivering software, product or technology-based training, including creating training guides, learning materials or e-learning content.
• Confident presentation and facilitation skills, with the ability to explain technical information clearly to audiences with different levels of experience.
• Strong written and verbal communication skills, alongside a customer-focused and supportive approach.
• Good general IT skills, including experience with presentation, word-processing, spreadsheet and online collaboration tools.
• Proactive, organised and self-motivated, with the ability to manage competing priorities independently and a willingness to learn Civica’s products and the electoral services environment.

Responsibilities

• Design and develop engaging product training for delivery through e-learning, Microsoft Teams and face-to-face sessions.
• Deliver clear and effective training on Civica Xpress and Civica Electoral Management products to customers and internal colleagues.
• Create and maintain training guides, exercises, workshops, documentation and online learning content.
• Support customers with product-related questions, providing guidance remotely and at customer locations.
• Build your knowledge of Civica’s electoral products, electoral services and relevant legislation to ensure training remains accurate and up to date.
• Deliver product demonstrations to prospective customers and contribute to user groups and conferences.
• Work collaboratively with the Xpress Support team, including providing additional customer support during busy election periods.

Skills

Software training experience

Presentation skills

Communication skills

Customer-focused

IT literacy

Education

AEA Certificate

Job description

Join Civica's Elections and Democracy team as Software and Product Trainer, helping local authorities maximise Civica’s electoral software. You'll design and deliver engaging training across e-learning, Teams and in-person sessions, create guides and exercises, and support customers with product questions while staying current with electoral services and legislation.

This role involves collaborating with the Xpress Support team and presenting at user groups and conferences to share best