Electoral Software Support Specialist

Civica; Dudley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

EV Scheme

Affinity Groups

Bounty Bonus

Job summary

Civica is seeking an Electoral Consultant to support local authorities using our Xpress electoral software. You will be the first point of contact for customers, resolving queries, troubleshooting issues and helping customers maximise the value of our products.

Join a team that supports vital democratic services, with opportunities to collaborate across product, technical and operational teams and to grow your experience during busy election periods.

Qualifications

• Experience in a customer service or support role, ideally handling queries by phone and email.
• Strong communication skills, with the ability to explain information clearly and professionally.
• A problem-solving mindset, able to investigate issues and find practical solutions.
• High attention to detail and organisation, with the ability to manage multiple cases at once.
• Good IT skills, including experience with Microsoft Office and learning new systems quickly.

Responsibilities

• Be the first point of contact for customers via phone and email, providing friendly and efficient support.
• Log, track and resolve customer queries through our support system, ensuring everything is recorded accurately.
• Investigate issues using internal resources and product knowledge to provide clear, practical solutions.
• Keep customers updated on progress and outcomes, ensuring a positive support experience.
• Work closely with product, technical and operational teams to resolve more complex queries.
• Identify recurring issues or trends and share insights to help improve our products and support processes.
• Take part in team knowledge sharing and training to build expertise in our electoral solutions.
• Provide additional support during busy election periods, including occasional evenings or weekends.
• Experience in a customer service or support role, ideally handling queries by phone and email.
• Strong communication skills, with the ability to explain information clearly and professionally.
• A problem-solving mindset, able to investigate issues and find practical solutions.
• High attention to detail and organisation, with the ability to manage multiple cases at once.
• Good IT skills, including experience with Microsoft Office and learning new systems quickly.

Skills

Customer service

Communication

Problem solving

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Civica is seeking an Electoral Consultant to support local authorities using our Xpress electoral software. You will be the first point of contact for customers, resolving queries, troubleshooting issues and helping customers maximise the value of our products.

Join a team that supports vital democratic services, with opportunities to collaborate across product, technical and operational teams and to grow your experience during busy election periods.