Electoral Software Trainer & Learning Architect

Civica; West of England; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Affinity Groups - Join employee-ledコミュ

Bounty Bonus - Refer a friend & get奖励

Job summary

Civica is seeking a Software and Product Trainer to join the Elections and Democracy team, delivering training for Civica’s electoral software products to customers and colleagues. You’ll create engaging guides and learning content, and present material via e-learning, Teams, and in-person sessions.

You will build expertise in Civica’s electoral products and stay up-to-date with relevant legislation, ensuring accurate, accessible training for diverse audiences.

Qualifications

• Experience delivering software, product or technology-based training, including creating training guides, learning materials or e-learning content.
• Confident presentation and facilitation skills, with the ability to explain technical information clearly to audiences with different levels of experience.
• Strong written and verbal communication skills, alongside a customer-focused and supportive approach.
• Good general IT skills, including experience with presentation, word-processing, spreadsheet and online collaboration tools.
• Proactive, organised and self-motivated, with the ability to manage competing priorities independently and a willingness to learn Civica’s products and the electoral services environment.

Responsibilities

• Design and develop engaging product training for delivery through e-learning, Microsoft Teams and face-to-face sessions.
• Deliver clear and effective training on Civica Xpress and Civica Electoral Management products to customers and internal colleagues.
• Create and maintain training guides, exercises, workshops, documentation and online learning content.
• Support customers with product-related questions, providing guidance remotely and at customer locations.
• Build your knowledge of Civica’s electoral products, electoral services and relevant legislation to ensure training remains accurate and up to date.
• Deliver product demonstrations to prospective customers and contribute to user groups and conferences.
• Work collaboratively with the Xpress Support team, including providing additional customer support during busy election periods.

Skills

Training delivery

Presentation skills

Written and verbal communication

IT proficiency

Proactive and organised

Job description

Civica is seeking a Software and Product Trainer to join the Elections and Democracy team, delivering training for Civica’s electoral software products to customers and colleagues. You’ll create engaging guides and learning content, and present material via e-learning, Teams, and in-person sessions.

You will build expertise in Civica’s electoral products and stay up-to-date with relevant legislation, ensuring accurate, accessible training for diverse audiences.