Public Sector Customer Service Adviser - Flexible Hours

Adur & Worthing Councils; Worthing; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Generous leave entitlement

Occupational Health

Employee Assistance Programme (EAP)

Employee resource groups/networks

Buddy Support Programme

Flexible working options

Job summary

Adur & Worthing Councils are recruiting for a customer service adviser based in Worthing Town Hall with 37 hours per week, Monday to Friday, 8:30am to 5:00pm. Starting salary is £29,542 to £32,046 per annum and DBS clearance is required.

The role involves providing information and advice on 16+ council services, handling calls and face-to-face inquiries, and supporting service improvements across council offices in Worthing and Shoreham.

Qualifications

• Provide information and advice to customers regarding 16+ different council service areas both face to face and on the telephone.
• Previous customer service experience and knowledge of Council business would be useful, but training will be given.
• Care leaver status and Disability Confident commitments are described in the posting.

Responsibilities

• Handle telephone calls and visitors regarding Council business and use IT systems to resolve customer enquiries.
• Assist in continual service improvement work and provide input when the Councils are looking to improve services.
• Work flexibly across Worthing Town Hall and other customer contact locations as needed.

Job description

Adur & Worthing Councils are recruiting for a customer service adviser based in Worthing Town Hall with 37 hours per week, Monday to Friday, 8:30am to 5:00pm. Starting salary is £29,542 to £32,046 per annum and DBS clearance is required.

The role involves providing information and advice on 16+ council services, handling calls and face-to-face inquiries, and supporting service improvements across council offices in Worthing and Shoreham.