Customer Service Officer

Woking Borough Council; Woking; On-site; GBP 21,000 - 28,000; Full time

Job summary

Woking Borough Council is seeking a self-motivated customer services professional to join our friendly team. The role covers front-line reception, public enquiries counter and telephone contact centre, with duties rotating across council tax, business rates and land charges admin.

We offer a generous flexi time scheme, a comprehensive training programme, a local government pension scheme, and opportunities to develop across the council.

Qualifications

• Enjoy working in a front line environment.
• Have excellent communication and computer skills.
• Comfortable using new technology in a changing environment.
• Are keen to contribute to team objectives.
• Want to give local people the best possible service.

Responsibilities

• Rotate across reception desk, public enquiries counter and call centre.
• Handle council tax, business rates and land charges admin tasks.
• Deliver frontline, face-to-face and telephone customer care with high first-contact resolution.

Skills

Front line experience

Communication skills

Computer skills

Willingness to learn

Tools

IT systems

Job description

Salary Circa £24,521 per annum depending on experience

Woking

Closing on 05/10/2026 at 23:55

Yes DBS Check

Permanent | Full Time

37 hours per week.

We are looking to recruit a self-motivated, customer services professional to join our friendly team.

We would like to hear from you, if you:

• Enjoy working in a front line environment.
• Have excellent communication and computer skills.
• Comfortable using new technology in a changing environment.
• Are keen to contribute to team objectives.
• Want to give local people the best possible service.

These exciting roles offer a truly diverse working environment. The successful candidates will work across various areas, including; reception desk, public enquiries counter, telephone contact centre, council tax and business rates and land charges admin. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential.

Provision of a top class service to our customers on the whole range of Council services and functions is essential, with an emphasis on carrying 80% of enquiries through to a successful conclusion at the first point of contact. In order to meet customer demands and achieve our aims of first point of contact resolution the section uses a wide range of IT systems for which excellent ICT skills are required. The post involves frontline, face to face and telephone contact and the successful applicant will be expected to maintain a high level of customer care at all times.

Whilst knowledge of Council Services would be an advantage, we have successfully recruited applicants with no previous experience in the past as a comprehensive training programme is available.

The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.

For an informal discussion about this role, please contact Nicky Letch (Customer Services Team Leader) on 01483 743642 or Angela Denbigh (Customer Services Team Manager) on 01483 743100.

Please note: A basic DBS check is required for this role.

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.

Closing Date: 5 October 2026 - 23:55pm

Interview Date: TBC

Local Government Reorganisation (LGR) Statement

Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.

Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.

While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.

We are unable to offer visa sponsorship for this role.
Applicants must already have the legal right to work in the UK.

AI Use in Applications

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.

Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.