Systems Operations Officer

Adur & Worthing Councils; Worthing; Hybrid; GBP 15,000 - 16,000; Part time

Benefits offered by this job

Generous leave entitlement

Occupational Health

Employee Assistance Programme

Staff networks

Flexible working

Job summary

Adur & Worthing Councils is seeking a Systems Operations Officer to support the Development Management Team. The role involves handling enquiries by phone, letter or email and deciding the correct course of action while ensuring planning applications are registered efficiently.

You will deploy planning systems such as LLPG data services and Street Naming/Numbering, assisting customers and stakeholders with interpreting planning regulations and technical information.

Qualifications

• Administrative experience in local government or planning settings is advantageous.
• Ability to interpret planning regulations, drawings and technical information.

Responsibilities

• Provide administrative support to the Development Management Team, handling enquiries by phone, letter or email and determining appropriate actions.
• Process planning system tasks, including LLPG data and Street Naming/Numbering as required.
• Raise Purchase Orders, invoices and refunds for Planning and Land Charges, and manage CIL payments and grants.
• Assist in day-to-day running of the planning department's administration team and support other officers as needed.

Job description

Starting from £15,111.27 to £16,106.90 per annum

Grade

Grade 3

Hours

20.5 hours per week

Place of work

Worthing Town Hall/hybrid

27th September 2026 at 23:55 pm

Interviews

TBC

As Systems Operations Officer, you will provide an administrative service for the Development Management Team, (including answering enquiries by phone, letter or email, and deciding the correct course of action) by performing the Council’s statutory and other duties, ensuring that all administration procedures regarding the formal registration of planning applications submitted to the council are efficiently and accurately completed.

You may also support the Senior Addressing Officer and LLPG Custodian through effective and efficient use of all the planning systems as required. This will involve effectively deploying the systems needed to deliver outstanding planning and development, such as: Local Land and Property Gazetteer (LLPG) data service, and Street Naming and Numbering system.

The role therefore involves assisting customers, agents and members of the public in interpreting the planning system, relevant planning regulations, drawings and technical information and provides an exciting opportunity to gain experience and knowledge of the planning system. The department is also looking to improve its digital offer to residents and stakeholders and therefore the role would be of interest to candidates who are interested in identifying digital improvement in service provision.

The postholder will have the opportunity to be involved in the day to day running of the planning department’s administration team:

Answering solicitors personal search requests for planning and building control documentation and answer enquiries from personal Search agencies within prescribed timescales.

Raising Purchase Orders, Invoices and refunds for payment for the Planning, Planning Policy and Land Charges departments, and raising purchase orders and invoices for Community Infrastructure Levy (CIL) payments and CIL grants against required timescales.

Effectively using core planning systems, to be able to extract the correct information where required and disseminate such information accurately and succinctly as required to deliver an effective, compliant planning system. Ensure that Street/House Naming and Numbering are correctly applied to domestic and business properties in Adur and Worthing according to Council Policy.

At Adur & Worthing, we are committed to supporting care leavers, in accordance with the Children (Leaving Care) Act 2000 and the Children and Social Work Act 2017. To that end, we operate a guaranteed interview scheme for anyone meeting the essential criteria of the role they are applying for. In order to be considered for this, you will need to be a care leaver under the age of 25 at the time of application. Please confirm that you are a care leaver in the "Showing how you meet the person specification and job description" section of the application form.

As a Disability Confident employer, we will ensure that a fair and proportionate number of applicants declaring a disability, that meet the essential criteria for this position, will be offered an interview.

Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement

Occupational Health

Employee Assistance Programme (EAP)

Employee resource groups/networks

Buddy Support Programme

Flexible working options

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.

Fair, Green & Local - Please see link below to our corporate plan with our key priorities for Adur and Worthing (2025-2028):

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