Public Sector Customer Experience Lead

Computacenter; Hatfield; On-site; GBP 26,000 - 38,000; Full time

Job summary

Computacenter is seeking a Customer Executive in the United Kingdom to shape the customer experience and act as the main contact for clients in Public Sector. You’ll connect sales, logistics, purchasing, experts and service teams to deliver smooth, high-quality service at every step, and support profitable sales growth.

You’ll own end-to-end customer interactions, manage deployment schedules, optimise stock with Purchasing and Logistics, and help translate customer needs into actionable actions

Qualifications

• 1–3 years' experience in an internal sales department serving large or medium customers.
• Commercial or commercial-technical training.
• Strong customer and sales orientation.
• Ability to work effectively in a fast-paced environment.
• Excellent communication and relationship-building skills.

Responsibilities

• Act as the main contact for customers, vendors/suppliers, and internal teams for customer-related topics
• Own the end-to-end customer experience and work closely with internal teams to deliver excellent service
• Manage customer deployment schedules and issue call-off instructions
• Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
• Make pricing and margin decisions in line with the pricing strategy and commercial objectives
• Coordinate the quotation and order management process
• Ensure delivery to customer SLAs Co-ordinate the resolution of customer/account queries promptly
• Suggest and implement improvement actions, identify and participate in process-optimisation initiatives to support efficiency and customer satisfaction

Skills

Customer experience

Sales orientation

Communication skills

Cross-functional teamwork

Organisational skills

Education

Commercial training

Job description

Computacenter is seeking a Customer Executive in the United Kingdom to shape the customer experience and act as the main contact for clients in Public Sector. You’ll connect sales, logistics, purchasing, experts and service teams to deliver smooth, high-quality service at every step, and support profitable sales growth.

You’ll own end-to-end customer interactions, manage deployment schedules, optimise stock with Purchasing and Logistics, and help translate customer needs into actionable actions