Public Sector Admin Specialist - Accurate Data & Hybrid

Brook Street; Newport; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Brook Street, in partnership with IPO, is recruiting for a full-time, hybrid role where accuracy and professional communication are essential. This position offers training support and a clear pathway to develop your administrative capability within the Public Sector.

You'll process examination support forms, handle data entry into databases, prepare documentation, and respond to customer enquiries by phone, email or letter.

Qualifications

• Strong IT literacy and experience with databases and documents.
• Exceptional accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Clear prioritisation skills to manage deadlines.

Responsibilities

• Processing examination support forms in line with agreed quality criteria, ensuring compliance with legal requirements
• Communicating findings to customers in writing with clear, professional detail
• Recording data accurately onto databases, including uploading documents and typing information to maintain a robust historical record
• Identifying gaps or errors and escalating/reporting them appropriately
• Producing documentation accurately in line with guidance and standards
• Answering telephone enquiries promptly (within 5 rings)
• Responding to general enquiries by letter/email within 5 days, and detailed correspondence within 3 weeks
• Supporting other teams with administrative tasks when required
• Taking part in a workplace transformation programme and embracing new ways of working

Skills

IT literacy

Attention to detail

Written communication

Verbal communication

Prioritisation

Tools

Databases

Document handling

Job description

Brook Street, in partnership with IPO, is recruiting for a full-time, hybrid role where accuracy and professional communication are essential. This position offers training support and a clear pathway to develop your administrative capability within the Public Sector.

You'll process examination support forms, handle data entry into databases, prepare documentation, and respond to customer enquiries by phone, email or letter.