Public Health Practitioner Advice Line

Nottinghamshire Healthcare NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 24,000 - 30,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust seeks a proactive Advice Line Practitioner to manage information flow via telephone and text services. You will use SystmOne to record data and provide supervision for Band 4 staff, ensuring accurate handovers and a smooth information pathway for families.

The role supports health equity and flexible working to meet service needs. Join a large Trust delivering mental health and community services across multiple sites, contributing to the Healthy

Qualifications

• Experience in coordinating telephone and text-based health advice services.
• Ability to supervise Band 4 staff and provide guidance.
• Strong information flow management and communication skills.

Responsibilities

• Manage incoming/outgoing information and advise via telephone and texting services.
• Record information accurately using SystmOne and related tools.
• Provide managerial supervision for Band 4 team members.
• Ensure smooth transition of information from families to Healthy Family Team.
• Work flexibly to meet service needs and promote health equity.

Skills

Communication

Team supervision

Information management

Tools

SystmOne

Chat Health

Parnetline

Job description

To support the Healthy Family Team in delivering the 0-19 Agenda for local children, young people and families. Managing incoming and outgoing information and advice via the telephone system and texting services, and utilising SystmOne for recording information.
The post holder will perform all functions and tasks as required for the advice line team.
The Practitioner will take responsibility for the daily information flow via the telephone, Chat Health and Parnetline, including use of SystmOne and Communications Annexe.
Provision of managerial supervision for Band 4 members of the team, support other members of the team with advice and or instruction as required.
The post holder is responsible for the smooth transition of information from families and others to the Healthy Family Team.
The team will be working proactively using a partnership approach to promote health and contribute to tackling health inequalities within the level of competencies required for the post.
A key aspect of the role is to work flexibly to meet the needs of the service as required.
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling service, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.
For further details / informal visits contact: Name: Kimberley Oram Job title: Professional Service Lead Advice Line Email address: [e-mail] Telephone number: 07920082508