GP Outreach Adviser

Citizens Advice Peterborough; Peterborough; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full training to become a qualified adviser

Ongoing support from a friendly team

Experience across a wide range of advice areas

Job summary

A community support organization in Peterborough seeks a GP Outreach Adviser to provide practical advice across various areas including benefits, housing, and family matters. This entry-level full-time role offers comprehensive training and ongoing support, enabling you to make a meaningful impact on people's lives by helping them navigate complex challenges. Join a dedicated team and develop skills that last a lifetime.

Qualifications

• Empathetic listener who enjoys helping others.
• Clear communicator who can explain complex processes.
• Passionate about making a difference in people's lives.

Responsibilities

• Provide practical advice and support in benefits, housing, employment, and family matters.
• Help clients find solutions before problems escalate.
• Guide clients through complex processes.
• You’ll work as part of an integrated approach to health and wellbeing, coordinating with others to ensure no one slips through the net.

Skills

Listening skills

Communication skills

Problem-solving

Job description

Overview

Join to apply for the GP Outreach Adviser role at Citizens Advice Peterborough.

As a General Adviser, you’ll be based in GP surgeries and community venues, offering practical advice and support to people when they need it most. From benefits and housing to employment and family matters, you’ll help clients find solutions before problems escalate.

You’ll empower people to take control of their situations, guide them through complex processes, and, when needed, stand alongside them as they access other services. This role is part of an integrated approach to health and wellbeing, working closely with others to make sure no one slips through the net.

Responsibilities

• Based in GP surgeries and community venues, you’ll provide practical advice and support across benefits, housing, employment, and family matters.
• You’ll help clients find solutions before problems escalate and empower them to take control of their situations.
• You’ll guide clients through complex processes and, when needed, accompany them as they access other services.
• You’ll work as part of an integrated approach to health and wellbeing, coordinating with others to ensure no one slips through the net.

What we offer

• Full training to become a qualified Citizens Advice general adviser.
• Ongoing support from a friendly and committed team.
• The chance to gain experience across a wide range of advice areas and develop skills that stay with you for life.

Qualities we’re looking for

If you’re a great listener, a clear communicator, and passionate about helping others, this is your chance to use those strengths to make a real difference.

Role details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Legal Services