Pub Team Leader: Create Memorable Service

Greene King; Bury St Edmunds; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension contributions

Staff discounts 33%

Family discounts 15%

Employee assistance program

Wagestream wage access

Greene King Inns & hotels discounts 50

Refer a friend bonus up to £1,500

Retail discounts (e.g., Superdrug)

Job summary

Greene King is seeking a Team Leader to drive excellent customer service and support the management team across busy shifts. You will lead by example, ensuring the team has what they need to run the shift like clockwork and keep customers happy.

A strong focus on safety, compliance, and service with a friendly, welcoming atmosphere is essential. You will be a key driver in maintaining high standards, coaching colleagues, and coordinating tasks to deliver smooth service in a vibrant pub

Qualifications

• Provide memorable customer service on every visit.
• Deputise for management and resolve issues in their absence.
• Coordinate and organise the team during busy shifts.
• Maintain a safe, legal, and clean bar environment.

Responsibilities

• Lead by example to ensure shift runs smoothly.
• Maintain high standards and keep customers happy.
• Support the management team and escalate issues when needed.
• Ensure bar operations are efficient and compliant with policies.

Skills

Customer service

Team leadership

Shift coordination

Safety & compliance

Job description

Greene King is seeking a Team Leader to drive excellent customer service and support the management team across busy shifts. You will lead by example, ensuring the team has what they need to run the shift like clockwork and keep customers happy.

A strong focus on safety, compliance, and service with a friendly, welcoming atmosphere is essential. You will be a key driver in maintaining high standards, coaching colleagues, and coordinating tasks to deliver smooth service in a vibrant pub