Pub Team Leader: Create Memorable Service

Greene King; Bury St Edmunds; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension contributions

Staff discounts 33%

Family discounts 15%

Employee assistance program

Wagestream wage access

Greene King Inns & hotels discounts 50

Refer a friend bonus up to £1,500

Retail discounts (e.g., Superdrug)

Descripción de la vacante

Greene King is seeking a Team Leader to drive excellent customer service and support the management team across busy shifts. You will lead by example, ensuring the team has what they need to run the shift like clockwork and keep customers happy.

A strong focus on safety, compliance, and service with a friendly, welcoming atmosphere is essential. You will be a key driver in maintaining high standards, coaching colleagues, and coordinating tasks to deliver smooth service in a vibrant pub

Formación

• Provide memorable customer service on every visit.
• Deputise for management and resolve issues in their absence.
• Coordinate and organise the team during busy shifts.
• Maintain a safe, legal, and clean bar environment.

Responsabilidades

• Lead by example to ensure shift runs smoothly.
• Maintain high standards and keep customers happy.
• Support the management team and escalate issues when needed.
• Ensure bar operations are efficient and compliant with policies.

Conocimientos

Customer service

Team leadership

Shift coordination

Safety & compliance

Descripción del empleo

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Cornerstone pubs sit at the heart of their neighbourhoods, and it's our people who make them special. Our teams create welcoming experiences, build lasting relationships with locals, and bring communities together through great hospitality. No two pubs are the same, but what unites our teams is a passion for making everyone feel welcome, delivering memorable moments, and serving great quality on every visit.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
  
  

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  
  

What You’ll Bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.