Pub Shift Leader - Customer Experience & Team Coach

Greene King; Wednesfield; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

33% discount on food and drink for employees

50% discount for weekends at Greene King Inns

Wagestream - access wages before payday

Enhanced maternity and paternity policies

Refer a friend bonus up to £1,500

Job summary

Join greene king as a Team Leader, leading a team to provide exceptional service in Wednesfield, England. You will ensure smooth operations and high standards, adapting to challenges and creating memorable experiences for customers.

With a competitive salary and extensive benefits such as significant employee discounts, enhanced maternity and paternity policies, and development opportunities, this role is an excellent step in your hospitality career.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for management and handle issues during their absence.
• Organise and coordinate team during busy shifts.

Responsibilities

• Ensure a safe, legal, and clean bar.
• Serve customers efficiently and warmly.
• Be a role model for the team.

Skills

Attention to detail

Team collaboration

Customer service

Adaptability

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Cornerstone pubs sit at the heart of their neighbourhoods, and it's our people who make them special. Our teams create welcoming experiences, build lasting relationships with locals, and bring communities together through great hospitality. No two pubs are the same, but what unites our teams is a passion for making everyone feel welcome, delivering memorable moments, and serving great quality on every visit.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.