Pub Team Lead: Elevate Guest Experience & Operations

Urban - Bra_209; Tandridge; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension contributions

Staff discounts on Greene King brands

Employee assistance program

Job summary

Greene King is seeking an Assistant Manager to support the General Manager in a busy pub and lead the team to deliver exceptional customer experiences. You will role-model high standards, coach the team, and ensure brand policies and safety are followed.

The role requires strong leadership, clear communication, and the ability to adapt during busy shifts, with a focus on delivering memorable customer experiences and ensuring allergen controls are understood.

Qualifications

• Customer experience and leadership are essential.
• Strong communication and ability to manage a busy shift.
• Attention to detail and high standards for safety and allergens.

Responsibilities

• Support the General Manager in daily operations and cover in their absence.
• Lead the team to deliver exceptional customer experiences.
• Train and develop team members; uphold brand standards and safety.

Skills

Leadership

Communication

Customer experience

Adaptability

Attention to detail

English proficiency

Job description

Greene King is seeking an Assistant Manager to support the General Manager in a busy pub and lead the team to deliver exceptional customer experiences. You will role-model high standards, coach the team, and ensure brand policies and safety are followed.

The role requires strong leadership, clear communication, and the ability to adapt during busy shifts, with a focus on delivering memorable customer experiences and ensuring allergen controls are understood.