Pub Operations Manager

The Jolly Drover; Liss; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Jolly Drover invites a dynamic Pub Supervisor to oversee day-to-day operations and lead the team to maintain high service standards. The role focuses on staff scheduling, customer satisfaction, and efficient pub management.

You will ensure compliance with licensing and safety rules, collaborate on promotions, monitor costs, and cultivate a welcoming atmosphere to drive sales and operational excellence.

Responsibilities

• Staff Management: supervise pub staff, train new employees, and schedule shifts.
• Customer Service: maintain welcoming atmosphere and address concerns promptly.
• Operational Efficiency: monitor operations, manage inventory, and ordering supplies.
• Quality Control: ensure food and drinks meet standards, hygiene and safety checks.
• Sales and Revenue: assist management with promotions and upsell menu items.
• Training and Development: provide coaching to staff for growth and skills.
• Compliance: ensure licensing, records, and health and safety procedures are followed.
• Financial Management: handle cash, budgeting, and expense tracking.
• Marketing and Promotion: support marketing strategies and social media efforts.
• Security and Safety: maintain a safe environment and train staff on emergencies.

Job description

The Jolly Drover invites a dynamic Pub Supervisor to oversee day-to-day operations and lead the team to maintain high service standards. The role focuses on staff scheduling, customer satisfaction, and efficient pub management.

You will ensure compliance with licensing and safety rules, collaborate on promotions, monitor costs, and cultivate a welcoming atmosphere to drive sales and operational excellence.