Pub Operations Leader: Service, Growth & Team

The Jolly Drover; Hill Brow; On-site; GBP 23,000 - 30,000; Full time

Job summary

The Jolly Drover in the United Kingdom is seeking a Pub Supervisor to oversee day-to-day operations, manage staff, and uphold high service standards to ensure customer satisfaction.

You will train and schedule team members, monitor finances, maintain compliance with licensing and safety rules, and work with management on promotions to boost sales. The role emphasizes leadership, quality control, and a welcoming atmosphere.

Qualifications

• Experience managing pub staff and operations.
• Ability to oversee service standards and training.
• Knowledge of licensing, health and safety, and responsible service of alcohol.

Responsibilities

• Supervise pub staff and scheduling.
• Maintain high service standards and customer satisfaction.
• Monitor inventory, ordering, and equipment maintenance.
• Ensure food and beverage quality and hygiene.
• Collaborate on promotions, events, and upselling.
• Provide training and develop staff.
• Ensure licensing, health and safety compliance.
• Manage cash handling, budgeting, and reporting.
• Coordinate marketing with the team.
• Maintain security and safety procedures.

Skills

Staff Management

Customer Service

Operations

Quality Control

Sales & Revenue

Training & Development

Compliance

Financial Management

Marketing & Promotion

Security & Safety

Job description

The Jolly Drover in the United Kingdom is seeking a Pub Supervisor to oversee day-to-day operations, manage staff, and uphold high service standards to ensure customer satisfaction.

You will train and schedule team members, monitor finances, maintain compliance with licensing and safety rules, and work with management on promotions to boost sales. The role emphasizes leadership, quality control, and a welcoming atmosphere.