Pub Operations Leader - Guest-Focused, Team Builder

The Inn Collection Group; York and North Yorkshire; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Extra paid birthday holiday

Lead-Inn development program

Paid breaks

50% off food at Inn

Stay for £1 in Jan-Feb-Mar

1/3 off room bookings all year

£50 for same day bookings

15% off bed and breakfast for loved-1s

24/7 confidential Employee Assistance

Tronc tips

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group is seeking an Assistant Manager for The Harrogate Inn, a stylish inn set in Harrogate's historic area. You will support the General Manager, lead a busy team, and ensure every guest experiences warmth and great service.

You’ll be hands-on in daily operations, manage stock, coordinate with Chefs and suppliers, and help deliver company standards in a fast-paced hospitality environment. Training and progression await the right candidate.

Qualifications

• Experience leading hospitality teams in a busy pub or hotel.
• Excellent guest-service focus and communication.
• Ability to manage shifts and operations.
• Hands-on, approachable leadership style.

Responsibilities

• Support the General Manager in daily operations.
• Lead the front-of-house team to deliver standards.
• Oversee stock take, ordering, and supplier liaison.
• Handle administrative tasks and guest responses.
• Occasional overnight stays may be required.

Skills

Team leadership

Customer service

Hospitality experience

People management

Job description

The Inn Collection Group is seeking an Assistant Manager for The Harrogate Inn, a stylish inn set in Harrogate's historic area. You will support the General Manager, lead a busy team, and ensure every guest experiences warmth and great service.

You’ll be hands-on in daily operations, manage stock, coordinate with Chefs and suppliers, and help deliver company standards in a fast-paced hospitality environment. Training and progression await the right candidate.