Assistant Manager

The Inn Collection Group; Harrogate; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Birthday holiday

Development program

Paid breaks

50% food discount

£1 January–March stay

Room booking discount

£50 same-day bookings

Family bed & breakfast discount

Employee assistance programme

Tronc (tips)

Give-inn back

Best Pub Employer award

Job summary

The Harrogate Inn, part of The Inn Collection Group, is seeking an Assistant Manager to support the General Manager and lead the team in delivering a warm, welcoming guest experience in a busy pub-with-rooms setting on Parliament Hill in Harrogate.

You will oversee daily operations, liaise with Chefs and suppliers, manage stock and accounts, and be hands-on to foster a positive and collaborative atmosphere. This role suits someone with a passion for food, hospitality, and team leadership.

Responsibilities

• Support the General Manager in making the Inn feel like a home away from home for guests.
• Lead the team, manage daily operations, and create a welcoming, efficient environment for staff and guests.
• Oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations.
• Handle stocktake and ordering, accounts management, and liaise with Chefs, Management, and Suppliers.
• Be hands-on and approachable, fostering a positive, collaborative atmosphere.
• Occasionally stay overnight for guest responses and sleepovers when needed.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn