Assistant Manager

The Seaton Lane Inn; Seaham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Extra paid holiday on birthday

Lead‑Inn development program

Paid breaks

50% off food

£1 stay January–March

1/3 off room bookings

£50 on same‑day bookings

15% off bed and breakfast

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer awards

Job summary

The Seaton Lane Inn is seeking an Assistant Manager to support the General Manager in delivering exceptional hospitality at our boutique inn. You will lead frontline teams, ensure smooth daily operations, and maintain high standards of guest service in a busy, welcoming environment.

Applicants should have hospitality supervisory experience, strong leadership, and a proactive, guest‑focused approach. This full-time role offers opportunities for development within the Inn Collection Group.

Qualifications

• Experience in hospitality management or supervisory role.
• Strong people leadership and guest service focus.
• Ability to manage daily operations and coordinate teams.

Responsibilities

• Assist the General Manager in running the Inn operations.
• Lead and develop front-of-house and dining teams to deliver great guest experiences.
• Oversee shift scheduling, stock control, and supplier liaison.

Skills

Leadership

Guest relations

Operations management

Job description

You’ll Fit Right Inn

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Seaton Lane Inn, full of style and quirky charm, is perfectly situated in a spot that attracts both locals and visitors alike. With its inviting atmosphere and comfortable boutique-style accommodation, it’s a great spot to relax, enjoy a drink, and take in the surrounding community and vibrant energy.

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands‑on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast‑paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn…

This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn