Assistant Manager

The Inn Collection Group; York and North Yorkshire; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Extra paid birthday holiday

Lead-Inn development program

Paid breaks

50% off food at Inn

Stay for £1 in Jan-Feb-Mar

1/3 off room bookings all year

£50 for same day bookings

15% off bed and breakfast for loved-1s

24/7 confidential Employee Assistance

Tronc tips

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group is seeking an Assistant Manager for The Harrogate Inn, a stylish inn set in Harrogate's historic area. You will support the General Manager, lead a busy team, and ensure every guest experiences warmth and great service.

You’ll be hands-on in daily operations, manage stock, coordinate with Chefs and suppliers, and help deliver company standards in a fast-paced hospitality environment. Training and progression await the right candidate.

Qualifications

• Experience leading hospitality teams in a busy pub or hotel.
• Excellent guest-service focus and communication.
• Ability to manage shifts and operations.
• Hands-on, approachable leadership style.

Responsibilities

• Support the General Manager in daily operations.
• Lead the front-of-house team to deliver standards.
• Oversee stock take, ordering, and supplier liaison.
• Handle administrative tasks and guest responses.
• Occasional overnight stays may be required.

Skills

Team leadership

Customer service

Hospitality experience

People management

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast‑paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn