Assistant Pub Manager - Lead Teams, Create Experiences

Metro Pub Co - BRA_302; Greater London; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Pension contribution

Brand progression across well-knownpub

Discounts on our brands

Free employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

Greene King Inns discount

Refer a friend bonus

Wagestream

Retail discounts

Job summary

Metro Pubs is looking for an Assistant Manager at Havelock Tavern in Brook Green, London. You will support the General Manager, lead the team and ensure guests have an excellent experience from arrival to departure.

You will drive brand standards, manage daily shifts, and develop staff while maintaining safety and a high standard of service. A competitive package includes bonus and service charge.

Qualifications

• Experience in managing busy hospitality environments.
• Ability to lead and motivate a team during peak periods.
• Strong customer service culture and guest experience focus.
• Commitment to brand standards and safety protocols.

Responsibilities

• Support the General Manager in day-to-day operations and lead the business in their absence.
• Lead the team to deliver exceptional guest experiences across service moments.
• Train and develop team members to uphold standards and performance.
• Champion brand standards and ensure customer and team safety at all times.

Skills

Leadership

Communication

Customer service

Training and development

Adaptability

Attention to detail

English proficiency

Job description

Metro Pubs is looking for an Assistant Manager at Havelock Tavern in Brook Green, London. You will support the General Manager, lead the team and ensure guests have an excellent experience from arrival to departure.

You will drive brand standards, manage daily shifts, and develop staff while maintaining safety and a high standard of service. A competitive package includes bonus and service charge.