Pub Manager - Lead Team, Elevate Guest Experience

Haven; Rochester; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts Haven Holidays

In-store discounts

Free access to facilities

Career development opportunities

Job summary

Haven is seeking a JD Wetherspoon Manager to lead a front-line hospitality team, ensuring outstanding service and memorable guest experiences. You will drive performance, manage resources, and uphold SOPs to maximise efficiency in a busy, guest-focused environment.

The role requires strong leadership, budget management, and exceptional customer service skills, with flexibility to work evenings, weekends, and holidays. Comprehensive training and progression opportunities are provided.

Qualifications

• Proven leadership experience in pub/restaurant or hospitality management.
• Strong communication and guest-service focus.
• Experience managing budgets, scheduling, and SOP compliance.

Responsibilities

• Lead, motivate and support the team to deliver excellent service and meet targets.
• Ensure top-tier guest satisfaction and a welcoming atmosphere.
• Monitor performance, coach, and conduct reviews with staff.
• Oversee scheduling, budgets and resources to maximise efficiency.
• Adhere to Wetherspoon SOPs and company policies.
• Resolve operational issues quickly to maintain smooth daily operations.
• Support staff development through training and mentoring.

Skills

Team Leadership

Guest Experience

Performance Management

Resource Management

Problem Solving

Budgeting & Financial Management

Health & Safety Regulations

Communication Skills

Job description

Haven is seeking a JD Wetherspoon Manager to lead a front-line hospitality team, ensuring outstanding service and memorable guest experiences. You will drive performance, manage resources, and uphold SOPs to maximise efficiency in a busy, guest-focused environment.

The role requires strong leadership, budget management, and exceptional customer service skills, with flexibility to work evenings, weekends, and holidays. Comprehensive training and progression opportunities are provided.