Restaurant Manager - Lead Guest Experience, 10% Bonus

Haven; Exmouth; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Up to 10% annual bonus

50% off on-park dining

20% discounts Haven Holidays

Job summary

Haven in Exmouth operates a JD Wetherspoons pub and is seeking a Restaurant Manager to lead the front-of-house team, deliver outstanding service, and create memorable dining experiences. You will lead with clarity, coach staff, and ensure safe, compliant operations while driving guest satisfaction.

The role requires strong leadership, budgeting and guest-focused approaches, with the ability to manage schedules and resources and to respond effectively to issues as they arise.

Qualifications

• Proven experience in Pub Manager/Restaurant Manager or similar leadership role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience budgeting and financial management.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest experience and welcoming atmosphere.
• Monitor performance, provide coaching and conduct reviews.
• Oversee scheduling, budgets, and resources.
• Ensure operations comply with health and safety regulations and policies.
• Resolve operational issues quickly to ensure smooth daily running.
• Support team development through ongoing training and mentoring.

Skills

Leadership

Communication

Customer service

Problem solving

Health and safety

Organisational skills

Multitasking

Budgeting

Job description

Haven in Exmouth operates a JD Wetherspoons pub and is seeking a Restaurant Manager to lead the front-of-house team, deliver outstanding service, and create memorable dining experiences. You will lead with clarity, coach staff, and ensure safe, compliant operations while driving guest satisfaction.

The role requires strong leadership, budgeting and guest-focused approaches, with the ability to manage schedules and resources and to respond effectively to issues as they arise.