Pub & Grill Shift Leader: Lead & Elevate Guest Experience

Village Hotels; Swansea; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

50% off food and drink for you and up 

75% off Sunday dinner for up to 6

2 friends or family 25% off F&B

Retail & Lifestyle discounts

24/7 Mental Health support

Job summary

Village Hotels is seeking a Pub and Grill Team Leader in the Swansea area to act as the operational right hand to the Manager. You will lead the Pub & Grill, with flexibility to assist across all F&B areas during busy periods, running pre-shift briefings and championing our social media presence.

You’ll drive hospitality excellence, manage stock and wage costs, and coach a busy team to deliver memorable guest experiences while meeting commercial targets.

Qualifications

• Leadership and team coaching abilities.
• Strong service-orientated hospitality mindset.
• Ability to manage multiple F&B areas under pressure.
• Social media awareness and local outreach interest.

Responsibilities

• The Floor Leadership: Run the shift and deliver high-energy pre-shift briefings; act as part of Duty Management Team prioritising Pub & Grill while supporting other F&B areas.
• The Commercial Drive: Manage stock levels to par lines, authorise voids safely, and help control wage costs to protect EBITDA.
• The Local Buzz: Act as social media champion, organize online content calendars and push the team to deliver standout service.
• The People: Coach the team on the floor, transfer product knowledge into passion, train new starters, and model great behaviours.

Job description

Village Hotels is seeking a Pub and Grill Team Leader in the Swansea area to act as the operational right hand to the Manager. You will lead the Pub & Grill, with flexibility to assist across all F&B areas during busy periods, running pre-shift briefings and championing our social media presence.

You’ll drive hospitality excellence, manage stock and wage costs, and coach a busy team to deliver memorable guest experiences while meeting commercial targets.