Pub Assistant Manager: Lead Teams & Guest Experience

Pub & Dining - Bra_203; Crawley Down; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Brand discounts

Pension contribution

Training & development

Employee assistance program

Maternity & paternity policies

Menopause friendly employer

Inns & hotels discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Pub & Dining - Bra_203 is seeking an Assistant Manager to support the General Manager in the day-to-day running of the pub, ensuring brilliant customer experiences while driving team performance and business success.

You will lead shifts, coach your team, and look for opportunities to grow sales while upholding high standards of service and safety. This role offers hands-on leadership in a busy pub environment and room to develop your career.

Qualifications

• Experience leading a team in hospitality or similar, ready for progression to manager roles.
• Customer-first mindset with passion for service excellence.
• Confidence managing busy shifts and making timely decisions.
• Understanding of how service standards impact commercial results.
• Proactive, hands-on leader who sets a positive example.

Responsibilities

• Lead from the front to run the pub and own shifts.
• Create memorable customer experiences with excellent service.
• Coach and develop team to reach potential.
• Identify opportunities to grow sales and drive trading performance.
• Maintain high standards of food, drink, cleanliness, and safety.
• Foster a positive culture and effective communication.
• Stay hands-on during busy periods to keep operations smooth.

Skills

Team leadership

Customer focus

Shift management

Commercial mindset

Hands-on leadership

Job description

Pub & Dining - Bra_203 is seeking an Assistant Manager to support the General Manager in the day-to-day running of the pub, ensuring brilliant customer experiences while driving team performance and business success.

You will lead shifts, coach your team, and look for opportunities to grow sales while upholding high standards of service and safety. This role offers hands-on leadership in a busy pub environment and room to develop your career.