Delivery Support Analyst

Neos Networks; Reading; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Excellent benefits package

Hybrid working

Job summary

Neos Networks is seeking a Delivery Support Coordinator to join the Customer Delivery team on a 12-month fixed-term contract. This hybrid role is based in Reading with options for office and remote working.

You will maintain processes, reporting, governance information, and operational tools to enable the team to operate effectively. You’ll collaborate closely with the Delivery Support Manager and other stakeholders to drive improvements and ensure excellent customer outcomes.

Qualifications

• Experience providing administrative, analytical, or coordination support in an operational environment.
• Experience maintaining process documentation and preparing reports.
• Ability to use data and insights to support decision-making.

Responsibilities

• Support business continuity by maintaining documentation and tracking actions.
• Maintain systems, procedures, and process documentation for operational effectiveness.
• Provide guidance on Customer Delivery processes and escalate complex issues.
• Identify service shortfalls and opportunities for improvement.
• Analyse operational data to identify trends and risks.
• Produce reports and management information to support decisions.
• Deliver training and supporting documentation for new systems and starters.
• Monitor team activities and coordinate communications across the Delivery team.

Skills

Analytical skills

Administrative support

Data analysis

Stakeholder management

Communication skills

Problem-solving

Continuous improvement

Education

GCSEs (English & Maths)

A-Levels or vocational qualifications in Business Admin/IT/Telecommunications

Tools

Reporting systems

Job description

Delivery Support Analyst

Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Location: Reading office | Working Pattern: Full Time | 12-Month Fixed Term Contract | Hybrid Working Available

Salary: £30k to £40k dep on experience + performance-related bonus + excellent benefits package

Join Neos Networks as a Delivery Support Coordinator

Are you a highly organised and proactive coordinator with strong analytical and administrative skills? Do you enjoy improving processes, supporting teams, and helping deliver exceptional customer outcomes?

We’re looking for a Delivery Support Coordinator to join our Customer Delivery team on a 12-month fixed-term contract. This is a fantastic opportunity to play a key role in supporting the Delivery function by maintaining processes, reporting, governance information, and operational tools that enable the team to operate consistently and effectively.

You’ll work closely with the Delivery Support Manager and Customer Delivery Management team, providing administration, analysis, coordination, and communication support across a range of projects, onboarding activities, reporting requirements, and continuous improvement initiatives.

What You’ll Be Doing

As a Delivery Support Coordinator, you’ll:

• Support business continuity planning by maintaining documentation, tracking actions, and identifying areas requiring updates.
• Maintain and update systems, procedures, and process documentation to support operational effectiveness.
• Provide guidance on Customer Delivery processes, resolving routine queries and escalating complex issues where appropriate.
• Identify service shortfalls, process inconsistencies, and opportunities for improvement.
• Analyse operational data to identify trends, risks, and issues that could impact service delivery or team performance.
• Produce reports, management information, and analysis to support informed decision-making.
• Deliver training, inductions, and supporting documentation for new systems, processes, and new starters.
• Monitor and report on team activities, utilisation, trends, and outcomes to support continuous improvement.
• Coordinate and distribute communications, updates, briefing materials, and other information across the wider Delivery team.
• Collaborate closely with colleagues across the wider Neos Networks business.

What You’ll Bring

Essential

• GCSEs (or equivalent) in English and Mathematics.
• Experience providing administrative, analytical, or coordination support within an operational, customer delivery, or service-focused environment.
• Experience maintaining process documentation and preparing reports.
• Ability to use data and insights to support decision-making.
• Strong organisational, communication, and stakeholder management skills.
• A proactive approach to problem-solving and continuous improvement.

Desirable

• A-Levels or vocational qualifications in Business Administration, IT, Telecommunications, or a related discipline.
• Knowledge of process management, governance, quality standards, or operational best practices.Experience supporting onboarding, training, or internal communications.

Why Join Us?

At Neos Networks, you’ll be part of a collaborative and supportive environment where your contributions directly impact service quality, operational efficiency, and customer experience. You’ll have the opportunity to develop your skills, work across a variety of business initiatives, and contribute to meaningful improvements across the Delivery function.

Neos Networks is committed to creating an inclusive workplace where everyone can thrive and contribute their best work.

For any questions or additional support, please contact: [e-mail]