Provisioning Coordinator - Project Support

TN United Kingdom; Nelson; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated support representative to enhance customer satisfaction through effective communication and problem-solving. In this dynamic role, you will handle installation support calls, manage order details, and provide technical advice to partners and customers. With a commitment to professional development and a supportive work environment, this position offers ample opportunities for personal growth. Join a company recognized as the UK's top telecom provider and enjoy a range of benefits, including generous holiday allowances and discounts at over 1,200 retailers.

Benefits

25 days holidays plus bank holidays

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Sim deals for family/friends

Access to discounts at retailers

Additional day off on birthday or wedding

Qualifications

• Strong communication skills and a positive attitude are essential.
• Experience with Microsoft packages is preferred.

Responsibilities

• Make welcome calls and handle first line installation support.
• Liaise with customers and resolve order queries efficiently.

Skills

Excellent telephone manner

Ability to manage own workload

Previous experience of Microsoft packages

Excellent communication skills

Job description

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Client:

Location:

Nelson, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference: 7c799753d030

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Responsibilities

• Make welcome/confirmation calls and send confirmation e-mails.
• Handle first line Installations support calls.
• Accurate input of order details onto all systems.
• Liaise with customers/business/resellers partners and suppliers regarding order queries/amendments.
• Provide technical advice to customer/business partners/resellers and internal staff.
• Placement of all order types on Openreach and other Web Portals.
• Placement of broadband orders on the Griffin/Opal portal.
• Deal with order rejections.
• Liaise with customers/ business partners and suppliers to resolve issues and provide regular updates.
• Raise and resolve provisioning escalations and faults.
• Place CPS orders and liaise with customers/ business partners/resellers to resolve any rejections.
• Check all accounts are set-up and billing correctly.
• Schedule and action all tasks to completion within specified timescales.
• Follow all procedures and deliver high level customer service for maximum customer satisfaction.
• Work towards set KPI’s, goals and objectives.
• Ensure all systems are kept fully updated for each action and point of customer contact.

Qualifications

• Excellent telephone manner
• Ability to manage own workload
• Previous experience of Microsoft packages
• A ‘can do’ and positive attitude towards work and personal development
• Excellent communication skills both verbal and written

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's Telecoms company in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married