Provider Operations Administrator – Wealth Services

Rathbones Group Plc; Liverpool; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Life assurance

Income protection

Share scheme

Discretionary bonus

Flexible holidays

Green Car Scheme

Family leave

Study support

Season travel loans

Volunteering days

Gym discounts

Job summary

Rathbones Group Plc in Liverpool is seeking an Administrator to join the Operations - Provider Business Support team. You will deliver service excellence, protect client assets, and ensure regulatory compliance.

Based in a collaborative environment, you will handle admin tasks, support SLAs and work with advisers and providers to uphold contractual standards.

This permanent, on-site role requires strong organisational skills and a customer-focused approach in a busy wealth management setting.

Qualifications

• Excellent organisational and time management skills.
• High level of accuracy and attention to detail.
• Ability to grasp new tasks quickly.
• Strong written and verbal communication skills.
• Client service focus.
• Good working knowledge of Microsoft Office.
• A team player able to multi-task in a fast-paced environment.
• Ability to build constructive relationships with other staff at various levels.
• Adaptable, flexible, and able to accept responsibility for given tasks.

Responsibilities

• Delivery of service excellence
• Protection of client assets
• Compliant with regulatory requirements and company policies
• Positive contribution to your teams new and existing initiatives
• Provide a professional and reliable service for clients, investment managers, advisers, and product providers.
• Ensure you are adhering to the teams current SLAs and regulatory requirements.
• Accountable for administrative tasks within the team in line with the team’s procedures manual.
• Engage in Lean 4+1 habits to improve efficiency and CX/UX.

Skills

Organisational skills

Time management

Attention to detail

Written and verbal communication

Team player

Tools

Microsoft Office

Job description

Rathbones Group Plc in Liverpool is seeking an Administrator to join the Operations - Provider Business Support team. You will deliver service excellence, protect client assets, and ensure regulatory compliance.

Based in a collaborative environment, you will handle admin tasks, support SLAs and work with advisers and providers to uphold contractual standards.

This permanent, on-site role requires strong organisational skills and a customer-focused approach in a busy wealth management setting.