Property Services Specialist - Car Allowance

FirstPort Limited; Exeter; Hybride; GBP 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Car allowance

Private medical insurance

Pension contributions

Life assurance

Discounted gym membership

Résumé du poste

FirstPort Limited is seeking a Property Services Specialist in Exeter to deliver a frictionless customer experience across channels. You will support Property Managers, coordinate contractors, and maintain accurate records while upholding GDPR standards.

The role requires strong communication, problem-solving, and time-management skills. We offer a permanent, full-time position with a 37.5-hour week, competitive salary and a range of benefits including private medical insurance, pension

Qualifications

• Confident and clear communicator, both verbally and in writing.
• Able to work independently or as part of a team.
• Efficient in managing electronic administration and record-keeping.
• Skilled in solving problems and overcoming challenges.
• Good understanding of Health and Safety regulations.
• Capable of working under pressure with strong time management.
• Excellent IT skills, social media knowledge, and familiarity with new technology.
• Property management experience is a plus, but full training will be provided.

Responsabilités

• Handle inbound customer contacts professionally, aiming for first contact resolution.
• Follow through on customer queries until resolved, with smooth handoffs when needed.
• Work closely with Property Managers to address customer and development issues quickly and courteously.
• Ensure all interactions meet service level and quality standards.
• Maintain communication with Contractors and Suppliers, providing complete information and responding to queries.
• Categorise all contact accurately to identify service improvement opportunities.
• Regularly update teams with important information to support customer queries.
• Raise maintenance orders and coordinate with contractors for necessary work.
• Update internal databases accurately, saving relevant documents in proper locations.
• Manage and document requests for keys, fobs, and permits efficiently.
• Handle credit/debit card payments securely, following company policy.
• Ensure customer information is managed in compliance with GDPR confidentiality standards.

Connaissances

Communication

Teamwork

Administrative skills

Problem solving

Health and Safety

Time management

IT skills

Social media knowledge

Tech literacy

Property management experience

Description du poste

FirstPort Limited is seeking a Property Services Specialist in Exeter to deliver a frictionless customer experience across channels. You will support Property Managers, coordinate contractors, and maintain accurate records while upholding GDPR standards.

The role requires strong communication, problem-solving, and time-management skills. We offer a permanent, full-time position with a 37.5-hour week, competitive salary and a range of benefits including private medical insurance, pension