Property Services Specialist - Car Allowance & Growth

FirstPort Limited; New Milton; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounts on extra benefits

Car allowance £4,500

Job summary

FirstPort Limited is seeking a Property Services Specialist in New Milton, Hampshire. You will deliver high-quality customer service across multiple channels, coordinate with Property Managers, Contractors and Suppliers, and ensure GDPR-compliant handling of customer information.

The role offers a permanent contract, standard hours, and a competitive salary with benefits. You will join a team focused on elevating industry standards and delivering exceptional service to residents and clients

Qualifications

• Confident and clear communicator with relationship-building and solution-focused mindset.
• Ability to work independently or in a team.
• Efficient in electronic administration and record-keeping.
• Strong problem-solving and resilience under pressure.
• Good understanding of Health and Safety regulations.
• Strong time management and prioritisation skills.
• Excellent IT skills, social media knowledge and adaptability to new tech.
• Property management experience is a plus but training provided.

Responsibilities

• Handle inbound customer contacts professionally, aiming for first contact resolution.
• Follow through on customer queries until resolved, ensuring smooth handoffs when needed.
• Work closely with Property Managers to address customer and development issues quickly and courteously.
• Ensure all interactions meet service level and quality standards.
• Maintain communication with Contractors and Suppliers, providing complete information and responding to queries.
• Categorise all contact accurately to identify service improvement opportunities.
• Regularly update teams with important information to support customer queries.
• Raise maintenance orders and coordinate with contractors for necessary work, including contract tendering and invoice resolution.
• Update internal databases accurately, saving relevant documents in proper locations.
• Manage and document requests for keys, fobs, and permits efficiently.
• Handle credit/debit card payments securely, following company policy.
• Ensure customer information is managed in compliance with GDPR confidentiality standards.

Skills

Clear communicator

Team player

IT skills

Problem solving

Health & Safety

Time management

Social media

Property management experience

Job description

FirstPort Limited is seeking a Property Services Specialist in New Milton, Hampshire. You will deliver high-quality customer service across multiple channels, coordinate with Property Managers, Contractors and Suppliers, and ensure GDPR-compliant handling of customer information.

The role offers a permanent contract, standard hours, and a competitive salary with benefits. You will join a team focused on elevating industry standards and delivering exceptional service to residents and clients