Property Services & Customer Experience Specialist

FirstPort Limited; New Milton; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounts on extras

Job summary

FirstPort Limited in the UK is recruiting a Property Services Specialist to deliver outstanding customer service across our residential property management portfolio. You will handle inquiries, coordinate with property managers, contractors and suppliers, and ensure accurate records and timely maintenance.

Supported by accredited training and a collaborative culture, you will contribute to professional growth while delivering first-contact resolutions and a seamless experience for customers.

Qualifications

• Customer service experience with a client focus.
• Strong communication, both written and verbal.
• Ability to work independently or in a team.
• Excellent time management and prioritisation skills.
• Proficiency with IT systems and digital tools.

Responsibilities

• Handle inbound customer contacts professionally, aiming for first contact resolution.
• Coordinate with Property Managers to address customer and development issues promptly.
• Raise maintenance orders and coordinate with contractors for necessary work.
• Maintain accurate internal records and update databases.
• Ensure GDPR confidentiality standards are followed in all interactions.

Skills

Customer service

Communication

Teamwork

Time management

IT skills

Job description

FirstPort Limited in the UK is recruiting a Property Services Specialist to deliver outstanding customer service across our residential property management portfolio. You will handle inquiries, coordinate with property managers, contractors and suppliers, and ensure accurate records and timely maintenance.

Supported by accredited training and a collaborative culture, you will contribute to professional growth while delivering first-contact resolutions and a seamless experience for customers.