Property Services Specialist

FirstPort Limited; New Milton; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounts on extras

Job summary

FirstPort Limited in the UK is recruiting a Property Services Specialist to deliver outstanding customer service across our residential property management portfolio. You will handle inquiries, coordinate with property managers, contractors and suppliers, and ensure accurate records and timely maintenance.

Supported by accredited training and a collaborative culture, you will contribute to professional growth while delivering first-contact resolutions and a seamless experience for customers.

Qualifications

• Customer service experience with a client focus.
• Strong communication, both written and verbal.
• Ability to work independently or in a team.
• Excellent time management and prioritisation skills.
• Proficiency with IT systems and digital tools.

Responsibilities

• Handle inbound customer contacts professionally, aiming for first contact resolution.
• Coordinate with Property Managers to address customer and development issues promptly.
• Raise maintenance orders and coordinate with contractors for necessary work.
• Maintain accurate internal records and update databases.
• Ensure GDPR confidentiality standards are followed in all interactions.

Skills

Customer service

Communication

Teamwork

Time management

IT skills

Job description

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (37.5 hours per week)

Why FirstPort?

FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Property Services Specialist you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a Property Services Specialist, you will have excellent customer service and call handling skills that will contribute to our vision delivering a frictionless customer experience whereby customers can effortlessly connect with us through a channel of their choice and expect a first contact resolution.

Key Responsibilities

• Handle inbound customer contacts professionally, aiming for first contact resolution.
• Follow through on customer queries until resolved, ensuring smooth handoffs when needed.
• Work closely with Property Managers to address customer and development issues quickly and courteously.
• Ensure all interactions meet service level and quality standards.
• Maintain communication with Contractors and Suppliers, providing complete information and responding to queries.
• Categorise all contact accurately to identify service improvement opportunities.
• Regularly update teams with important information to support customer queries.
• Raise maintenance orders and coordinate with contractors for necessary work, including contract tendering and invoice resolution.
• Update internal databases accurately, saving relevant documents in proper locations.
• Manage and document requests for keys, fobs, and permits efficiently.
• Handle credit/debit card payments securely, following company policy.
• Ensure customer information is managed in compliance with GDPR confidentiality standards.

Required Skills & Qualifications

• Confident and clear communicator, both verbally and in writing, with a focus on building relationships and finding solutions.
• Able to work independently or as part of a team.
• Efficient in managing electronic administration and record-keeping.
• Skilled in solving problems and overcoming challenges.
• Good understanding of Health and Safety regulations.
• Capable of working under pressure, with strong time management and prioritisation skills.
• Excellent IT skills, social media knowledge, and familiarity with new technology.
• Property management experience is a plus, but full training will be provided.

What’s in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you’re ready to take the next step in your career and make a difference we’d love to hear from you!

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Locations

• Office – New Milton
• London

Salary

• Competitive salary, based on level and experience plus benefits
• Competitive Salary, car allowance plus benefits

All Locations