Resident Property Services Coordinator

FirstPort; Luton; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounts on benefits

Gym membership

Car allowance

Job summary

FirstPort, a leading UK residential property management company, is seeking a Property Services Specialist to join our Later Living division. You will deliver exceptional customer service, handle inbound contacts, and coordinate with Property Managers and contractors to resolve issues quickly.

With structured training, a collaborative culture and opportunities for professional growth, you will contribute to maintaining high standards of service while ensuring compliance with GDPR and safety

Qualifications

• Confident and clear communicator with strong relationship-building skills.
• Ability to work independently or in a team.
• Efficient in managing electronic administration and record-keeping.
• Skilled in solving problems and overcoming challenges.
• Good understanding of Health and Safety regulations.
• Strong time management and prioritisation skills.
• Excellent IT skills, social media knowledge, and familiarity with new technology.

Responsibilities

• Handle inbound customer contacts professionally, aiming for first contact resolution.
• Follow through on queries until resolved, ensuring smooth handoffs when needed.
• Work closely with Property Managers to address customer and development issues quickly and courteously.
• Ensure all interactions meet service level and quality standards.
• Maintain communication with Contractors and Suppliers, providing complete information and responding to queries.
• Categorise all contact accurately to identify service improvement opportunities.
• Regularly update teams with important information to support customer queries.
• Raise maintenance orders and coordinate with contractors for necessary work, including contract tendering and invoice resolution.
• Update internal databases accurately, saving relevant documents in proper locations.
• Manage and document requests for keys, fobs, and permits efficiently.
• Handle credit/debit card payments securely, following company policy.
• Ensure customer information is managed in compliance with GDPR confidentiality standards.

Skills

Communication

Independence

Administration

Problem solving

Health & Safety

Time management

IT skills

Job description

FirstPort, a leading UK residential property management company, is seeking a Property Services Specialist to join our Later Living division. You will deliver exceptional customer service, handle inbound contacts, and coordinate with Property Managers and contractors to resolve issues quickly.

With structured training, a collaborative culture and opportunities for professional growth, you will contribute to maintaining high standards of service while ensuring compliance with GDPR and safety