Property Services: Customer Experience Advisor

Residential Management Group (RMG); Northwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

27 days holiday

Free onsite parking

Bonus potential

Career development

Job summary

Residential Management Group (RMG) in Northwich is seeking a Customer Service Advisor to join our supportive team. You will respond to inquiries about properties and accounts, build rapport with customers, and log interactions in Salesforce.

The role offers training, coaching, and clear progression in a busy contact centre. The position operates within a 24/7 shift pattern with four-week rotations (8-4, 9-5, 10-6, 12-8) and occasional weekend work, starting with a comprehensive induction and

Qualifications

• Experience in answering customer queries via multiple channels is beneficial.
• Excellent verbal and written communication.
• Able to stay calm and friendly when handling difficult questions.

Responsibilities

• Handle inbound customer contacts (phone, email, WhatsApp or chat) and provide guidance and solutions.
• Log all transactions accurately in Salesforce and share information with colleagues.
• Support other areas of the business on various projects as needed.

Skills

Inbound customer service

Communication skills

Empathy

Team player

Job description

Residential Management Group (RMG) in Northwich is seeking a Customer Service Advisor to join our supportive team. You will respond to inquiries about properties and accounts, build rapport with customers, and log interactions in Salesforce.

The role offers training, coaching, and clear progression in a busy contact centre. The position operates within a 24/7 shift pattern with four-week rotations (8-4, 9-5, 10-6, 12-8) and occasional weekend work, starting with a comprehensive induction and