Property Services Co-Ordinator (Assets)

Ocean Housing Group; St. Austell; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Professional membership fees paid

Company sick pay scheme

Workplace pension with death in ervice

Home office work payment

Medicash health plan

Cycle to work scheme

Rewards & recognition programme

On-site parking

Employee assistance programme

Family-friendly policies

Job summary

Ocean Housing Group is seeking a proacive Property Services Co-ordinator (Assets) in St Austell to support asset management across our housing portfolio. You’ll conduct surveys, manage projects, and maintain data to drive safe, sustainable homes.

You’ll work with internal teams and external partners to ensure high standards, customer-focused service, and continuous improvement in energy and asset strategies. Fixed-term contract until 31 March 2028, 37 hours/week.

Qualifications

• Essential: A Level or equivalent Level 3 qualification.
• Essential: HNC in Building Construction or equivalent.
• Essential: Significant experience in asset management activities.
• Essential: Experience carrying out property and stock condition surveys.
• Essential: Strong IT skills, including Microsoft Office.
• Essential: Excellent organisational, communication and customer service skills.
• Essential: Methodical with strong attention to detail.
• Essential: Ability to travel across locations as required.

Responsibilities

• Coordinate and undertake a variety of property and asset management activities.
• Carry out stock condition surveys and inspections to inform asset investment decisions.
• Assess completed works to ensure quality standards.
• Manage applications for tenant improvements and disabled adaptations.
• Maintain asset management records and property data.
• Undertake energy assessments and support energy efficiency initiatives.
• Liaise with contractors, authorities, colleagues and customers to ensure service delivery.
• Investigate and resolve customer issues and complaints professionally.
• Support continuous improvement by monitoring performance and identifying opportunities.

Skills

Asset management

Stock condition surveys

IT skills (Microsoft Office)

Organisation

Customer service

Attention to detail

Travel across locations

Education

A Level or equivalent Level 3 qualification

HNC in Building Construction

Diploma in Surveying Practice (Level 5)

RICS membership

Domestic Energy Assessor qualification

Tools

Microsoft Office

Advanced Excel

Job description

Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £37,634 per annum
Contract: Fixed term contract ending 31st of March 2028

At Ocean Housing, we're looking for a proactive and knowledgeable Property Services Co-ordinator (Assets) to join our Property Services team. This is an exciting opportunity to play a key role in maintaining and improving our housing portfolio, helping ensure our homes remain safe, sustainable and fit for the future.

As part of a dedicated and customer-focused team, you'll undertake surveys, oversee property-related projects, support disabled adaptations, manage asset data and contribute to strategic investment decisions that directly benefit our customers and communities.

What you will be doing:

You will be responsible for coordinating and undertaking a variety of property and asset management activities, including:

• Carrying out stock condition surveys and inspections to inform asset investment decisions.


• Assessing completed works to ensure quality standards are achieved.


• Managing applications for tenant improvements and disabled adaptations.


• Maintaining accurate asset management records and property data.


• Undertaking energy assessments and supporting energy efficiency initiatives.


• Liaising with contractors, local authorities, colleagues and customers to ensure excellent service delivery.


• Investigating and resolving customer issues and complaints professionally and effectively.


• Supporting continuous improvement by monitoring performance and identifying opportunities to enhance services.

What we are looking for:

We're seeking someone who combines technical property knowledge with outstanding organisational and customer service skills.

Essential Requirements

• A Level (or equivalent Level 3 qualification)


• HNC in Building Construction or equivalent qualification


• Significant experience in asset management activities


• Experience carrying out property and stock condition surveys


• Strong IT skills, including Microsoft Office applications


• Excellent organisational, communication and customer service skills


• A methodical approach with strong attention to detail


• Ability to manage competing priorities and work independently


• Understanding of GDPR and workplace health and safety requirements


• Ability to travel across operational locations as required.

Desirable:

• Diploma in Surveying Practice or equivalent Level 5 qualification


• Domestic Energy Assessor qualification


• RICS membership


• Knowledge of the social housing sector


• Advanced Excel skills


• Experience driving service improvements and performance enhancement initiatives.

What are our benefits?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

• 27 days holiday + bank holidays


• Professional membership fees paid


• Company sick pay scheme


• Workplace pension with death in service benefit


• Home office work payment


• Medicash health plan (including dental & optical)


• Cycle to work scheme


• Rewards & recognition programme


• On-site parking


• Employee assistance programme


• Family-friendly policies

Key Dates:

• Closing Date: Monday 2nd of November 2026 at Midnight


• Interviews will be held at Stennack House, St Austell

Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.